What you need to know:
Let's say you have a urinary tract infection and get treatment through On Demand Care, CHRISTUS Health's on-call clinicians who treat you virtually.
However, you're a senior, and these infections can be more complex as you age. The On Demand Care clinician asks you questions to understand your medical history and any prior treatments for UTIs.
And because you have a CHRISTUS Health family doctor, your virtual clinician can access your medical records through a shared and secure system.
In the past or through another health system, this patient may not be able to get seen at all,
said On Demand Care Clinician, Patrick Ayarzagoitia. However, On Demand Care fills a needed gap to be seen quickly to get what they need, but then also, in the bigger picture, allows that primary care physician to go back and look and see what was done.
CHRISTUS Health is growing its ability to share patient information with other CHRISTUS doctors securely. With new communication abilities from MyCHRISTUS, doctors can access patient information from other providers for better-coordinated treatment.
This helps to prevent gaps in getting care. Your family doctor, who is here to navigate your overall health, can see your health concerns and how your virtual care clinician provides care and, if needed, can make recommendations.
Patients have increasingly opted for a hybrid approach to their health care, combining the convenience of telehealth with the personal touch of traditional family medicine.
As an example, a patient might wake up feeling badly and can't go to work.
They need to get back on their feet soon because of work and family obligations. They may call their family doctor for an appointment. However, their family doctor already has a full schedule for the day.
This patient gets treatment from On Demand Care, which offers clinician visits in under 30 minutes for minor illnesses. (See the top 10 illnesses you can treat with On Demand Care.)
Unlike standalone virtual care companies, CHRISTUS virtual care is linked to your family doctor through shared, secure records and communication. This offers advantages many other virtual care options lack. Because it's integrated with your existing health profile, your records are available, prescriptions can be sent instantly, and even lab tests can be ordered.
"We use MyCHRISTUS, a secure software that makes it easy to see someone's medical record and what kind of primary care they're receiving," Ayarzagoitia said.
Most importantly, your family doctor is updated on your clinical visit for seamless care.
What are the differences between the two levels of care?
First, primary care is the cornerstone of health management, offering comprehensive, continuous care that spans preventive services, chronic disease management, and complex health issues. It's the patient's first point of contact, where a lasting patient-provider relationship is built.
Virtual care provides timely access to health care services, especially during off-hours or when in-person appointments are unavailable. This model is particularly beneficial for addressing non-emergency medical issues, ensuring patients receive prompt care without unnecessary delays.
| Feature | Telemedicine | Primary Care |
|---|---|---|
| Type of care | Immediate, on-demand | Preventive, ongoing |
| Best for | Minor illnesses, follow-ups, medication refills | Chronic conditions, complex issues, physical exams, lab tests |
| Convenience | High (available 7 a.m. to 11 p.m., accessible from Texas and Louisiana) | Varies (appointments often required, limited hours) |
| Cost | Usually lower than in-person visits | Can be higher, especially for uninsured patients |
| Building relationships | Limited | Strong emphasis on long-term patient-doctor relationship |
| Technology required | Smartphone, tablet, or computer with internet access | In person and virtual |
Understanding the differences allows you to make better choices about your health. However, understanding the benefits of how they work together helps you receive even more comprehensive care.
While there are many differences between virtual care and primary care, there's also a way for the two to work together,
On Demand Care clinician Rincy Panicker said.
On Demand Care, CHRISTUS Health's virtual care service, provides patients with immediate access to medical advice and treatment, particularly for minor ailments or when waiting for a primary care appointment isn't feasible. This rapid access helps alleviate the burden on primary care services, allowing them to focus on more complex or chronic health issues.
Virtual care works with primary care by sharing patient health records and communication between virtual care providers and primary care physicians. This shared access ensures that virtual care is an extension of primary health care, maintaining continuity and comprehensive patient care.
Virtual services like On Demand Care extend the reach of primary care, making health care more accessible, especially for patients in remote areas or those with mobility challenges. It allows for health care delivery beyond traditional settings, ensuring patients receive care when and where they need it.
Virtual care providers at CHRISTUS Health can order necessary diagnostic tests and have access to the results, thanks to the interconnected systems. This capability allows them to make informed decisions and recommendations, ensuring the patient's care is uninterrupted and cohesive.
Unlike standalone virtual care companies, Demand Care is linked to your family doctor through shared, secure records and communication. This offers advantages many other virtual care options lack.
For example, CHRISTUS Health's On Demand Care gives you a clinician visit in under 30 minutes, but it doesn't stop there. Because it's integrated with your existing health profile, your records are available, prescriptions can be sent instantly, and even lab tests can be ordered.
When choosing virtual care:
Get back to your busy life faster. See a virtual urgent care provider through a simple video visit. Available 7 a.m. – 11 p.m., 365 days a year for people in Texas and Louisiana, five years old and up. Insurance accepted or a $30 self-pay fee.
